Management & Administration

ElevenBC allows administrators to control the system via a centralized web interface called ElevenOS. This allows for easy maintenance, complete brand control and robust usage reporting. ElevenBC can be easily configured to display the hotel or franchisor brand, allowing consistent guest experience.

Customizable organizational structure
ElevenOS allows organization of properties by brand, region, service provider, or most any way to best meet the needs of any particular hotel network, empowering better visibility to hotel staff and management.

Configurable support message
Administrators can configure a support message, including a separate phone number custom for each ElevenBC system.

Central management and monitoring
ElevenBC is centrally monitored, upgraded and managed at the Eleven network operations center. Included in monitoring are settings for each printer, such as toner and status.

Maintenance screen
In the event of an Internet outage or system problem, the computer screen displays a maintenance message that is immediately and automatically removed upon resolution.

Refund full or partial charge
Address guest issues by enabling hotel staff or supervisors to quickly refund credit card charges for guest Internet purchases.

Comprehensive role system
Easily manage administrative access to data using roles and associating by user, location or groups of locations.