Welcome to the Eleven Blog

Maybe They Don’t Want to BYOD

Finally, a bar you will want your employees to work in! Kimpton’s Eventi Hotel has implemented the “Business Bar” at their Chelsea, New York location. In exchange for drinks or Apple Genius’, this bar supplies guests with a number of gadgets for them to borrow during their stay. The best […]

Tame Traveler Tantrums with Technology

With the rise of hospitality technology, comes the rise of guest technology demands. Mobile check-in, mobile room keys, and fast Wi-Fi are just the tip of the iceberg. Hospitality Technology reported the top IT-driven steps to meet the needs of travelers. Here’s what you need to know […]

The Future of Hotel Technology

“We should never get to the stage where we replace human interaction. Technology should enable and make processes that have taken too much effort become seamless, or connect us globally to make us better service providers.”
– Justin Malcolm, GM of Aloft Bangkok
With recent developments of self-serve check-ins and mobile room […]

6 Tips to Prepare for the Guest Experience Revolution

At the Skift Global Forum, Chip Conley (Head of Global Hospitality and Strategy at Airbnb) spoke about the future of the boutique guest experience. Chip has 27 years of experience as an innovator in the hospitality industry and has handled the creation and management of 52 boutique hotels.

With that much […]

iBeacon Technology: The Concierge of the Future

Consumers are depending on their mobile phones more and more for information.  While it is important to capitalize on this by optimizing your website for mobile with a responsive design, it extends further than that.  iBeacon technology is the next stage for mobile use in hotels, and to jump on […]