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What You Should Know Before You Test Your Hotel’s Wi-Fi

Ever since Hotel WiFi Test gained public recognition, guests have had hard data to use when applauding or criticizing hotels for their Wi-Fi speed. Now, Hotel Wi-Fi Test has launched a partner program for hotels. Hotels can test themselves and prove to guests that they can be confident in their […]

3 Ways to Connect with “Silent Travelers”

“These new travelers don’t need tons of handholding, they shun human interaction, and know their way around everywhere they go.”
The elusive “silent traveler” skips traditional guest touch points in favor of digital options. Travel information star, Skift, first coined the term earlier this year when they predicted that in 2014 we […]

3 Steps to Better Online Reviews

Let’s face the facts. Most things in life that initially sound wonderful often have a catch. “That new restaurant has an incredible menu!” (But the servers are rude.) “This new ice cream shop has the best flavors!” (But contains little nutritional value.) “I have the perfect guy for you!” (But […]

Lose Loyalty Over Lacking Wi-Fi

To assume that travelers will settle for a lousy connection or no connection at all is a monumental mistake.  Honeywell recently put out a report that looked at U.S. travelers and their need for connectivity speed for in-flight Wi-Fi.  If this is how desperate travelers are when they fly, just […]

How Can You Protect Your Public Computers?

A recent surge in data breaches in the hospitality industry prompted the Department of Homeland Security’s National Cybersecurity and Communications Integration Center (NCCIC) and the United States Secret Service to issue an advisory alerting hotels of the potential loss of proprietary business data and guests’ personal information via public computers […]