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Tame Traveler Tantrums with Technology

With the rise of hospitality technology, comes the rise of guest technology demands. Mobile check-in, mobile room keys, and fast Wi-Fi are just the tip of the iceberg. Hospitality Technology reported the top IT-driven steps to meet the needs of travelers. Here’s what you need to know […]

The Future of Hotel Technology

“We should never get to the stage where we replace human interaction. Technology should enable and make processes that have taken too much effort become seamless, or connect us globally to make us better service providers.”
– Justin Malcolm, GM of Aloft Bangkok
With recent developments of self-serve check-ins and mobile room […]

The New Hotel Lobby: A Revenue Generating Hub

Isolated togetherness: working independently in a public setting such as a cafe or hotel lobby.
The obligatory space saved for a check-in queue and sometimes questionable looking armchairs often lacks the ability to do the one thing it should do: generate revenue. Hotel lobbies have the potential to make a great […]

5 Tips for Catering to Millennial Travelers in 2015

“Millennials are technology-driven, social beings, visual learners, socially responsible, and more demanding than any generation before them”
Have you been avoiding millennial travelers? Deeming them “too much work” or “not worth the effort”? Well, you would be right. Almost. Millennials (defined by those born between 1980 and 1999) are more demanding […]

3 Ways to Connect with “Silent Travelers”

“These new travelers don’t need tons of handholding, they shun human interaction, and know their way around everywhere they go.”
The elusive “silent traveler” skips traditional guest touch points in favor of digital options. Travel information star, Skift, first coined the term earlier this year when they predicted that in 2014 we […]