Welcome to the Eleven Blog

Coming Soon to Your Hotel: The Digital Elite

The “digital elite” encompasses travelers of all ages who are technologically savvy and operate on multiple devices. Technology isn’t just for millennials anymore; 7 in 10 of the “digital elite” are between 18 and 49 years old. Learn all you need to know about this growing population so you are […]

Mobile Revolution and the Millennial Traveler

As hoteliers, you can no longer turn a blind eye to the mobile revolution.  The time to adapt is now, and the millennial traveler will no longer be forgiving of Wi-Fi and mobile phone inadequacies.

Three key trends have become apparent in regards to how travelers expect their mobile phones to […]

Optimize & Monetize Your Guest Internet: PART I – Top Tech Trends You Can’t Ignore

In order to make recommendations for optimizing and monetizing your guest network, we first must identify the top top tech trends that are affecting guest Internet:

Mobile & Multi Device Usage: guests are bringing more mobile devices to your hotel, and the trend shows no sign of slowing.
Bandwidth Consumption: rise of […]

Guests Demand Tiered Wi-Fi

In the recent article, Tiered Wi-Fi Emerges as New Industry Model, HotelNewsNow.com contributor, John Buchanan, reports that complimentary Wi-Fi is becoming ubiquitous with limited and select-service hotels, while more full-service properties offer tiered bandwidth plans.

Of Marriott International’s full-service brands, Marriott Hotels & Resorts, JW Marriott, and Renaissance have already adopted […]

BETTER WI-FI Part III: Preparing Your Hotel for Passpoint

By Eric Sullender, Eleven Director of Products

Preparing your property for Passpoint will take preparation and resources, but we believe it is well worth it because guests will have richer and more personalized online experiences at your property.

In Part I and Part II of this series we discussed several benefits of […]