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ElevenBC Turnkey Business Center Features

Overview Product Detail Features & BENEFITS Product Demo Brochure

ElevenBC is a cost-effective, centrally managed, turnkey computing and printing solution for business centers, lobbies, in-room computers, or laptop rentals.. Eleven BC’s business center is the first guest computer solution that offers both Mac OS X and Windows environments. At the completion of each user session, all content, data and security vulnerabilities are removed.

Administrators control the system using a centralized web interface, allowing easy maintenance, brand control and robust usage reporting. ElevenBC can display your hotel or franchisor brand, allowing a consistent guest experience across all of your hotel’s services.

Eleven’s products are built for self-service and ease of use. Guests can order and have services delivered to them or take advantage of your business center with very little required of your staff. Eleven’s products and services can be remotely and centrally managed from several vantage points: our team, your IT staff, and your management team. We work the way you do.

General	System Login	Reporting
Billing & Payment	Management

General
Feature	Description/Benefit
Turnkey, all-in-one solution	ElevenBC runs on an Intel-based 20” Apple iMac computer, which is a self-contained, elegant system.
Windows and OS X operating systems	Both Microsoft Windows and Mac OS X are available for use by guests without rebooting the computer, including switching during a session.
Marketing via 20” monitor	The high-quality computer display markets ElevenBC using 180 sq. inches and can be customized to the brand of the hotel.
Full color and black-and-white printing	Included is a high-quality color printer that hotels can charge guests to print through ElevenBC.
All user data fully removed	Upon session termination all user data, including installed applications, files, URLs, cookies, passwords – are removed.
Full Microsoft Office suite for both OSes	Guests can use the full version of Microsoft Office in both Windows and OS X environments.

System Login
Feature	Description/Benefit
Configurable guest login screen	Administrators can customize the login window for a hotel or make it common across all systems within a chain or brand.
Real-time updates	Any change made to login content or look-and-feel or pricing is effective immediately.
Browser landing page redirect	Automatically direct guests to a home page determined by the administrator.
Persistent toolbar	A persistent application allows guests to switch between OS X and Windows, allowing users to view their remaining session time, add time and end the session.

Reporting
Feature	Description/Benefit
Real-time reporting system	Up-to-date access to ElevenBC data allows hotels to view usage and revenue generated by each system.
Data aggregation for multiple properties	Adaptive reporting enables management companies and franchisors to track data across brands or on a per-property basis.
Role-based viewing/blocking	Increase security by limiting which employees can see data and have access to features.

Billing & Payment
Feature	Description/Benefit
Credit card billing	Hotels can offer guests the convenience of paying via credit card. Night audit can easily track and manage this revenue using the existing payment processor.
Charge in any world currency	Plans are defined with any world currency for international operators and hotel brands.
Granular pricing control	Control pricing per time block, such as fifteen minutes or two hours, as well as color/black-and-white print pricing.
Free/fee option	Hotels can offer first time limited use free, then charge for each session after, and limit by credit card number.

Management
Feature	Description/Benefit
Customizable organizational structure	Organize properties by brand, region, service provider, or most any way to best meet the needs of any particular hotel network, empowering better visibility to hotel staff and management.
Configurable support message	Administrators can configure a support message, including a separate phone number custom for each ElevenBC system.
Central management and monitoring	ElevenBC is centrally monitored, upgraded and managed at the Eleven network operations center. Included in monitoring are settings for each printer, such as toner and status.
Maintenance screen	In the event of an Internet outage or system problem, the computer screen displays a maintenance message that is immediately and automatically removed upon resolution.
Refund full or partial charges	Address guest issues by enabling hotel staff or supervisors to quickly refund credit card charges for guest Internet purchases.
Comprehensive role system	Easily manage administrative access to data using roles and associating by user, location or groups of locations.

Contact us for a personal discussion about ElevenBC and find out why the world’s leading hoteliers work with Eleven to improve their guests’ technology experience
Download our brochure and share it with your team
Explore our case studies and customer experiences to better understand the possibilities for your brand

Overview Product Detail Features & BENEFITS Product Demo Brochure