General

Feature

Description/Benefit

Turnkey, all-in-one solution

ElevenBC runs on an Intel-based 20” Apple iMac computer, which is a self-contained, elegant system.

Windows and OS X operating systems

Both Microsoft Windows and Mac OS X are available for use by guests without rebooting the computer, including switching during a session.

Marketing via 20” monitor

The high-quality computer display markets ElevenBC using 180 sq. inches and can be customized to the brand of the hotel.

Full color and black-and-white printing

Included is a high-quality color printer that hotels can charge guests to print through ElevenBC.

All user data fully removed

Upon session termination all user data, including installed applications, files, URLs, cookies, passwords – are removed.

Full Microsoft Office suite for both OSes

Guests can use the full version of Microsoft Office in both Windows and OS X environments.

System Login

Feature

Description/Benefit

Configurable guest login screen

Administrators can customize the login window for a hotel or  make it common across all systems within a chain or brand.

Real-time updates

Any change made to login content or look-and-feel or pricing is effective immediately.

Browser landing page redirect

Automatically direct guests to a home page determined by the administrator.

Persistent toolbar

A persistent application allows guests to switch between OS X and Windows, allowing users to view their remaining session time, add time and end the session.

Reporting

Feature

Description/Benefit

Real-time reporting system

Up-to-date access to ElevenBC data allows hotels to view usage and revenue generated by each system.

Data aggregation for multiple properties

Adaptive reporting enables management companies and franchisors to track data across brands or on a per-property basis.

Role-based viewing/blocking

Increase security by limiting which employees can see data and have access to features.

Billing & Payment

Feature

Description/Benefit

Credit card billing

Hotels can offer guests the convenience of paying via credit card. Night audit can easily track and manage this revenue using the existing payment processor.

Charge in any world currency

Plans are defined with any world currency for international operators and hotel brands.

Granular pricing control

Control pricing per time block, such as fifteen minutes or two hours, as well as color/black-and-white print pricing.

Free/fee option

Hotels can offer first time limited use free, then charge for each session after, and limit by credit card number.

Management

Feature

Description/Benefit

Customizable organizational structure

Organize properties by brand, region, service provider, or most any way to best meet the needs of any particular hotel network, empowering better visibility to hotel staff and management.

Configurable support message

Administrators can configure a support message, including a separate phone number custom for each ElevenBC system.

Central management and monitoring

ElevenBC is centrally monitored, upgraded and managed at the Eleven network operations center. Included in monitoring are settings for each printer, such as toner and status.

Maintenance screen

In the event of an Internet outage or system problem, the computer screen displays a maintenance message that is immediately and automatically removed upon resolution.

Refund full or partial charges

Address guest issues by enabling hotel staff or supervisors to quickly refund credit card charges for guest Internet purchases.

Comprehensive role system

Easily manage administrative access to data using roles and associating by user, location or groups of locations.