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ElevenOS :: Features & Benefits

Overview Product Detail Features & BENEFITS Product Demo Brochure

ElevenOS is an on-demand broadband software management solution designed for hotels with guests in mind. The system allows management of all aspects of the guest broadband networks at hotels. All functions traditionally performed on a decentralized basis are centrally managed with ElevenOS: usage and revenue reporting, guest portal branding, pricing plans and integration with the hotel’s PMS. ElevenOS also allows the addition of other broadband products and services such as ElevenBC, the business center computer solution from Eleven. Below are detailed features and benefits of ElevenOS

Authentication	Billing & Payment	Reporting	Management
Portal Login	Extensibility	Meeting Services	Service Plan
Flexibility	Customer Service

Authentication
Feature	Description/Benefit
Last name and room number through PMS	A more secure and easy way to limit access to registered guests to prevent clogging of network.
Group accounts	Enables sales and catering to easily offer Internet access for meeting groups and makes it easy for attendees to connect. Single username and password for multiple users.
Rotating password	Easy way to limit Internet access to registered guests to prevent unauthorized users from clogging the network and affecting guest experience.
Subscription accounts	Provide easy way to offer accounts for long term guests and other tenants.
Batch accounts	Easy way to offer limited access to VIPs and other select users.
Auto login (click-through)	For use in wired networks, allows hotels to still require guests to accept terms of service and limit user bandwidth to prevent clogging of bandwidth.
Terms of service	Limits hotels liability by requiring all guests to agree to terms of service prior to logging onto the network.
Network segregation	Enhances hotel’s service offerings by enabling them to offer free or lower cost access and present different portal content in guest rooms, while offering higher bandwidth service and conference related content in meeting rooms.

Billing & Payment
Feature	Description/Benefit
Credit card billing	Hotels can offer guests the convenience of paying for Internet access via credit card. Night audit can easily track and manage this revenue using the existing payment processor.
Bill-to-room	Guests can charge Internet access to their room through hotel property management systems thereby providing unprecedented convenience.
Promotional codes	Provides hotel staff flexibility to adjust pricing (percentage or fixed dollar discount) for individuals or groups.
Prepaid cards	Hotels can generate prepaid accounts to sell or provide free to VIPs.

Reporting
Feature	Description/Benefit
Real-time reporting system	Up-to-date data improves decision-making.
Detailed reporting	Granular data access maximizes flexibility for trending and other data analytics.
Summary reporting	Easy-to-read reports provide visibility to management.
Data aggregation for multiple properties	Adaptive reporting makes it easier for management companies and franchisors to track data across brands or on a per-property basis.
Role-based viewing/blocking	Increase security by limiting which employees can see what data.
Export to Microsoft Excel	Enables deep data analysis by exporting data into Excel or database applications.

Management
Feature	Description/Benefit
Customizable organizational structure	Organize properties by brand, region, service provider, or most any way to best meet the needs of any particular hotel network, empowering better visibility to hotel staff and management.
Comprehensive role system	Easily manage administrative access to data using roles and associating by user, location or groups of locations.
Internet access for hotel staff	Increases mobile workers’ productivity by easily granting them access to the Wi-Fi networks.

Portal Login
Feature	Description/Benefit
Fully configurable guest login page	Create and maintain customized look and feel of the guest login page, increasing brand consistency and awareness.
Real-time portal updates	Grow guest satisfaction by communicating key information like announcements and restaurant specials on the fly. Information is updated and displayed immediately.
Landing page redirect	Deliver additional content and key information on a landing page where guests are automatically redirected after authentication.
Multi-language support	Internationalize the login portal page to display any language and currency.

Extensibility
Feature	Description/Benefit
Integration with PMS	Add charges to the guests’ hotel bill directly through the PMS interface.
3rd party web services integration	Integrate with almost any external system, such as loyalty or billing systems, via web services.
Nomadix & IP3 gateway support	Tightly integrated with IP3 and Nomadix gateways. Other gateways possible.

Meeting Services
Feature	Description/Benefit
Manage meeting group access	Centrally configure meeting access through the ElevenOS portal.
Create a single login for entire group	Single login for all meeting attendees allows easy access for users and administrators.
Limit number of concurrent users	Control number of users online at any given time during a meeting.
Provide up/down bandwidth limits	Cap upload and download bandwidth for each user of the meeting.
Provide public IP address	Issue public IP addresses for each meeting user.
Create meeting start/stop time	Define the specific start and end of the meeting for a single day or spanning multiple days.
Control meeting attendee access in rooms	Allow or disallow guests to use their meeting account in guest rooms.
Prevent guests from using account in meeting rooms	Allow or disallow hotel guests to use their room account in meeting rooms.
Customizable portal page	Define a custom portal page for a specific meeting area.
Report on each meeting	View usage detail for each meeting.
Create group-specific promo codes	Provide free or discounted access in guest rooms specifically for meeting attendees.

Service Plan
Feature	Description/Benefit
IP address upsell	Add public IP address to a service plan or account, whether free to guests or chargeable.
Bandwidth limiting	Limit up and down bandwidth per service plan or account, allowing active bandwidth management.
Enable guest-defined username	Guests can choose their own username and password to continually use and purchase additional plans.
Charge in any world currency	Service plans can be defined with any world currency for international operators and hotel brands.
Concurrent user control	Allow any range of concurrent users for a specific account or plan.
Granular pricing control	Control many pricing variables for service plans, meeting almost any type of offering.

Flexibility
Feature	Description/Benefit
Granular feature control	Any specific feature of ElevenOS can be attributed to a given administrative user or role group.
Wireless-wired roaming	Allow or disallow guests to roam between the wired and wireless networks within a hotel.
Neutral software platform for hotel brands	ElevenOS is an insulation layer between properties, service provider, network gateways and payment gateways.

Customer Service
Feature	Description/Benefit
Refund guests credit card charges	Address guest issues by enabling hotel staff or supervisors to quickly refund credit card charges for guest Internet purchases.
Reset user password	Permit service representatives to reset user passwords.
Alter guest services	Provide service representatives the ability to add and remove services for specific users: bandwidth, IP addresses and time.
Create user accounts	Specific administrators can create new accounts on the fly for guests or VIPs.

Overview Product Detail Features & BENEFITS Product Demo Brochure