Helping Hoteliers Better Serve Their Customers

At Eleven, we pride ourselves in helping our customers and partners improve their hotel guests’ technology experience. Please review these case studies for examples of Eleven helping the greatest brands in the hospitality industry address their customer’s needs.

ElevenOS Case Studies
One of the most recognizable international hotel companies realized the importance of broadband to its guests. As part of this, it exposed the importance of brand consistency across all locations within a flag. It recognized a great problem: There were multiple flags and different service providers for each, thereby diminishing brand consistency and control over guest experience.
Multi-Flag International Hotel Chain

A leading boutique hotelier was facing a challenge: What to do with its free guest broadband networks? It had implemented a free offering across the board at all properties. While they won great acclaim for their service, the initial capital outlay and ongoing service costs were significant.
Hybrid Free/Fee Guest Access

Kimpton Hotels, based in San Francisco, has been steadily filling an important niche in the hotel industry. As part of its service offerings, Kimpton partnered with Eleven to provide wireless and wired Internet access throughout every hotel, including lobbies, restaurants, meeting rooms and guest rooms.
Kimpton HotelS Case Study

ElevenBC Case Studies
A luxury hotel group experienced the growing industry need to provide next-generation business centers to its guests. The hotelier had some PC-based solutions implemented, but not at all properties. The solutions were not standardized and did not address its guests’ needs. Watching first-hand the growing number of guests traveling without laptops, the hotel group knew it had to move fast.
Full Business Center Deployment

Other Case Studies
Hotel Lucia in downtown Portland, Oregon is a Gold Key Award for Excellence finalist in Hospitality Design for its lobby and displays an extensive photography collection by Pulitzer Prize-winner David Hume Kennerly. The hotel caters to the needs of the business traveler, which is why it customized the new facility to meet the unique needs of the business traveler, both now and into the future. Hotel Lucia was one of the first hotels offering Wi-Fi access in Portland.
Hotel Lucia Case Study

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